Duplicate Workflow

Introduction

If the same workflow is producing duplicate emails, Slack messages, or CRM updates, walk through these checks.

Multiple Workflows Hitting the Same Trigger

The most common cause is two or more active workflows that process the same event and send to the same destination. To find the overlap:

1. Open the Workflows list.

2. Filter for workflows that send to the same Slack channel, email address, or CRM object.

3. Pause or disable any duplicates or test workflows.

Overlapping Triggers

• A workflow scoped to "all external meetings" will overlap with one scoped to "external meetings with customers" if both are active.

• Scheduled workflows with long lookback windows (7+ days) can reprocess the same data on each run.

Trim the Trigger Time Span

For email-based and scheduled workflows, trim the time span to the minimum you need (for example, from 7 days to 1 day). Longer spans increase the chance of reprocessing the same data.

Test With a Narrow Audience

Before rolling a workflow out to a whole team or all meetings, test with a small group or a single meeting. Duplicates are easier to spot when you can trace every run.

Still Stuck?

If duplicates persist after disabling other workflows and tightening the trigger, contact support with both workflow links and a run ID from each. See Workflows for the full troubleshooting guide.