Incoming Email Created

Start a workflow when an email involving your team is logged in HubSpot. It appears as Incoming Email Created in the workflow builder.

What It Does

Watches your connected HubSpot workspace and fires when a new email is created, giving the workflow the sender, recipient, subject, body, and the contact and company records tied to it.

When It Fires

Fires when an email is created in HubSpot. You can scope it to specific groups or people so it only fires for emails involving the recipients you choose, and you can exclude specific people even if they belong to a selected group. Leave the groups and people fields empty to fire for every email.

Configuration

Configure the node with these settings:

Field	What it controls
Groups	Run the workflow when any member of these groups receives an email.
People	Run the workflow when any of these people receive an email.
Exclude People	Skip the workflow when any of these people receive an email, even if they belong to a selected group.

Outputs

The node passes these values downstream. Check the Outputs tab on the configured node to confirm exact paths.

Variable	Type	Description	Example
`fromEmail`	`string`	The email address the email was sent from	`{{nodeId.fromEmail}}`
`toEmail`	`string`	The email address the email was sent to	`{{nodeId.toEmail}}`
`fromName`	`string`	The name of the person who sent the email	`{{nodeId.fromName}}`
`toName`	`string`	The name of the person the email was sent to	`{{nodeId.toName}}`
`emailSubject`	`string`	The subject of the email	`{{nodeId.emailSubject}}`
`emailText`	`string`	The plain text content of the email	`{{nodeId.emailText}}`
`toContact`	`object`	The contact the email was sent to	`{{nodeId.toContact}}`
`toContact.id`	`string`		`{{nodeId.toContact.id}}`
`fromContact`	`object`	The contact the email was sent from	`{{nodeId.fromContact}}`
`fromContact.id`	`string`		`{{nodeId.fromContact.id}}`
`internalContact`	`object`	Either the sender or recipient of the email. Whichever is an internal contact	`{{nodeId.internalContact}}`
`internalContact.id`	`string`		`{{nodeId.internalContact.id}}`
`company`	`object`	The company the email was sent from. If the sender is an internal contact, the company will be the company of the recipient	`{{nodeId.company}}`
`company.id`	`string`		`{{nodeId.company.id}}`

Example Workflow

Scope the trigger to your sales team's group, then have the workflow read emailText and draft a suggested reply whenever a customer emails a rep directly.

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