Communication Updated

Start a workflow whenever an existing HubSpot communication record changes. It appears as Communication Updated in the workflow builder.

What It Does

Watches your connected HubSpot workspace and fires when a communication record, such as an SMS, WhatsApp message, LinkedIn message, email, or call, is updated. Use it alongside Communication Created if you want to react to both the initial log and any later edits.

When It Fires

Fires when a communication is updated. You can narrow it by channel, by direction, and by a specific property so the workflow only runs for the changes that matter. Leave all filters empty to fire on any property change for any communication.

Configuration

Configure the node with these settings:

Field	What it controls
Channel Types	Limit the trigger to one or more channels: `SMS`, `WHATSAPP_MESSAGE`, `LINKEDIN_MESSAGE`, `EMAIL`, `CALL`, `POSTAL_MAIL`, `VIDEO_CALL`, `FORM_SUBMISSION`, `LIVE_CHAT`, or `FACEBOOK_MESSENGER`. Leave empty to trigger on all channel types.
Direction	Limit to `INCOMING` (from customers), `OUTGOING` (from your team), or both. Leave empty to trigger on all directions.
Property Name	Enter a HubSpot property name, such as `hs_communication_channel_type` or `hubspot_owner_id`, to only trigger when that property changes. Leave empty to trigger on any property change.

Outputs

The node passes these values downstream. Check the Outputs tab on the configured node to confirm exact paths.

Variable	Type	Description	Example
`communicationId`	`string`	The unique HubSpot ID of the communication	`{{nodeId.communicationId}}`
`channelType`	`string`	The type of communication channel (e.g., SMS, WHATSAPP_MESSAGE, LINKEDIN_MESSAGE, EMAIL, CALL, etc.)	`{{nodeId.channelType}}`
`body`	`string`	The content/body text of the communication	`{{nodeId.body}}`
`timestamp`	`string`	The date and time when the communication occurred (ISO 8601 format)	`{{nodeId.timestamp}}`
`direction`	`string`	The direction of the communication: INCOMING (from customer) or OUTGOING (from your team)	`{{nodeId.direction}}`
`ownerId`	`string`	The HubSpot user ID of the owner/assignee of this communication	`{{nodeId.ownerId}}`
`fromNumber`	`string`	The phone number the communication came from (for SMS/calls)	`{{nodeId.fromNumber}}`
`toNumber`	`string`	The phone number the communication was sent to (for SMS/calls)	`{{nodeId.toNumber}}`
`associations`	`array<unknown>`	Array of associated HubSpot objects (contacts, companies, deals) linked to this communication	`{{nodeId.associations}}`
`propertyName`	`string`	The name of the HubSpot property that was changed (e.g., "hs_communication_channel_type")	`{{nodeId.propertyName}}`
`propertyValue`	`unknown`	The new value of the property that was changed (type varies by property)	`{{nodeId.propertyValue}}`

Example Workflow

Watch for changes to hubspot_owner_id on incoming communications, then notify the newly assigned owner that a customer touchpoint was just reassigned to them.

Communication Created
Search Communications
Get Communications by Time Range

Need More Help?

Reach the AskElephant support team by:

clicking the Support tab on the right side of your screen,
emailing [email protected],
or using @askelephant support in your dedicated Slack channel.