Aircall

Overview

Connect Aircall to AskElephant to automatically bring your Aircall call recordings into your workspace. Once connected, new Aircall calls are imported for transcription, AI summaries, signals, and Workflows, so your team can review and act on them in AskElephant.

Aircall is a one-way connection: calls flow from Aircall into AskElephant. AskElephant does not write anything back to Aircall.

Who It's For

• Sales and support teams using Aircall who want calls analyzed in AskElephant

• RevOps teams managing call capture across multiple reps

Before You Begin

• You need the workspace owner role in AskElephant to open Workspace Settings and connect an integration.

• You need permission to create API keys in your Aircall dashboard.

Step 1: Get Your Aircall Credentials

1. Sign in to your Aircall dashboard.

2. Create a new API key.

3. Copy the API ID and API Token.

The API key needs permission to read calls and recordings.

Step 2: Connect Aircall in AskElephant

1. Sign in as a workspace owner.

2. Click your workspace name, then open Workspace Settings → Integrations.

3. Find Aircall.

4. Enter your API ID and API Token.

5. Optionally turn on Automatic Aircall imports to keep importing new calls going forward.

6. Click Connect.

You'll see a confirmation once the connection saves. When you're connected, the Automatic Aircall imports toggle saves on its own as soon as you change it, so there's no separate Save step.

What Happens After You Connect

• New Aircall calls with recordings start importing automatically.

• Imported calls appear in AskElephant like any other meeting, with a transcript, summary, and signals ready for review and Workflows.

• New calls typically appear within a few minutes of finishing in Aircall.

• Automatic Aircall imports covers new calls only. It does not pull in past recordings.

Importing Historical Calls

Automatic imports only bring in calls recorded after you connect. If you need older Aircall calls imported, contact the AskElephant team and we'll help plan the import. See Importing Call Recordings into AskElephant for the other ways to bring recordings in.

Troubleshooting

Connect fails. Double-check the API ID and API Token, and regenerate them in the Aircall dashboard if needed.

The sync toggle reverts. The setting failed to save. Try toggling it again.

No calls are importing. Confirm Automatic Aircall imports is on and that the calls happened after you connected. New calls can take a few minutes to appear.

I need older calls. Automatic imports only bring in new calls. Contact support for help with a historical import.

Related Articles

• Importing Call Recordings into AskElephant

• Integrations (troubleshooting)

Need Additional Help?

If you have questions or need further assistance, the AskElephant support team is here to help!

You can reach our support team in several ways:

• click the Support tab on the right side of your screen,

• email us at [email protected],

• or use @askelephant support in your dedicated Slack channel.

We're committed to getting you the answers you need as quickly as possible.