Communication Created

Start a workflow as soon as HubSpot logs a new communication, such as an SMS, WhatsApp message, LinkedIn message, email, or call. It appears as Communication Created in the workflow builder.

What It Does

Watches your connected HubSpot workspace and fires the moment a new communication record is created. HubSpot logs many channels as communications, so this trigger covers a wide range of customer touchpoints from a single node.

When It Fires

Fires when any communication is created in HubSpot. You can narrow it to specific channels and to a direction so it only fires for the touchpoints you care about. Meetings, notes, and tasks use their own dedicated HubSpot object types and are not covered by this trigger; use a meeting-specific trigger for those instead.

Configuration

Configure the node with these settings:

Field	What it controls
Channel Types	Limit the trigger to one or more channels: `SMS`, `WHATSAPP_MESSAGE`, `LINKEDIN_MESSAGE`, `EMAIL`, `CALL`, `POSTAL_MAIL`, `VIDEO_CALL`, `FORM_SUBMISSION`, `LIVE_CHAT`, or `FACEBOOK_MESSENGER`. Leave empty to trigger on all channel types.
Direction	Limit to `INCOMING` (from customers), `OUTGOING` (from your team), or both. Leave empty to trigger on all directions.

Outputs

The node passes these values downstream. Check the Outputs tab on the configured node to confirm exact paths.

Variable	Type	Description	Example
`communicationId`	`string`	The unique HubSpot ID of the communication	`{{nodeId.communicationId}}`
`channelType`	`string`	The type of communication channel (e.g., SMS, WHATSAPP_MESSAGE, LINKEDIN_MESSAGE, EMAIL, CALL, etc.)	`{{nodeId.channelType}}`
`body`	`string`	The content/body text of the communication	`{{nodeId.body}}`
`timestamp`	`string`	The date and time when the communication occurred (ISO 8601 format)	`{{nodeId.timestamp}}`
`direction`	`string`	The direction of the communication: INCOMING (from customer) or OUTGOING (from your team)	`{{nodeId.direction}}`
`ownerId`	`string`	The HubSpot user ID of the owner/assignee of this communication	`{{nodeId.ownerId}}`
`fromNumber`	`string`	The phone number the communication came from (for SMS/calls)	`{{nodeId.fromNumber}}`
`toNumber`	`string`	The phone number the communication was sent to (for SMS/calls)	`{{nodeId.toNumber}}`
`associations`	`array<unknown>`	Array of associated HubSpot objects (contacts, companies, deals) linked to this communication	`{{nodeId.associations}}`

Example Workflow

Filter to direction: INCOMING and channelTypes: SMS to catch every inbound text from a customer, then have the workflow draft a suggested reply for your team to review.

Communication Updated
Search Communications
Get Communications by Time Range

Need More Help?

Reach the AskElephant support team by:

clicking the Support tab on the right side of your screen,
emailing [email protected],
or using @askelephant support in your dedicated Slack channel.